Elegoo Wash and Cure Station 3.0 for Resin 3D Printers (2024)

Orders placed on ELEGOO US (us.elegoo.com) can be shipped to the United States:

Estimated Delivery Time:

  1. In-stock Product: 3-7 businessdays for delivery.
  2. Pre-owned Product: 4-10 businessdaysfor delivery.
  3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 businessdaysfor delivery.

Shipping Restrictions

  • We can ship orders to the contiguous 48 states and the District of Columbia,excludingAlaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
  • Please note that we areunableto ship to P.O. Boxes and APO/FPO addresses.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees:

  • On orders under $50, there is a shipping charge of $15.
  • FREE SHIPPING on orders over $50, EXCEPT for orders that include a Saturn 4 or Saturn 4 Ultra, for which there is a $20 shipping charge per Saturn 4 or Saturn 4 Ultra.

Ownership, Terms,and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note:Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse deliverydue to force majeureafter the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.

When the goods are delivered,pleasecheck that the order is complete and undamaged. Ifthere isany damage to the goods at the point of delivery, you can contact us: info@elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking numberprovided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policybelow, as warranty periods and warranty rules differ according to the modelsand parts list.

Warranty Policy

1.Warranty timeline

ModelsParts ListWarranty Period
3D Printing Related ProductsNeptune 3

Neptune 3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, ToolsNo warranty
Hot End3 Months
Extruder Kit6 Months
Main Parts of the Machine12 Months
JupiterRelease Film, ToolsNo warranty
LCD Screen3 Months
Resin Tank, Build Plate6 Months
Other Main Parts of the Machine12 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra

Jupiter SE

Release Film, ToolsNo warranty
LCD Screen, Resin Tank, Build Plate6 Months
Other Main Parts of the Machine (FEP&Tools Excluded)12 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle
Main Parts of the Machine (Tools Excluded)12 Months
PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W
Main PartsPCB, Motor, Laser head, Power Adapter12 Months
Other Parts①Fans6 Months
Other Parts②Synchronous belt, motor connection line, laser connection line3Months
Consumables and
Other attached
Power cord, USB cable, Engraving Material (filtercartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.No warranty
Arduino Kits, Robot Kits & Component KitsAllAll12 Months
Pre-owned ProductsAllAllNo warranty
Accessories (For individual purchases)Release Film:FEP/PFA/ACFRelease film is a consumable product without warrantyNo warranty
LCD Screen:
Mars/Jupiter
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.3Months
LCD Screen:
Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/5/5 UltraJupiter SE
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.6 Months
Build PlateDamage caused by scratches, drops or bumps is not covered by the warranty.6 Months
Resin TankInstallation tools and screws are not warranted6 Months
Air Purifier:
Mini/USB/Mars Mate
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.12 Months
Mini HeaterConsumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.12 Months

Washing Bucket:

Mercury Plus V1.0/ V2.0/V3.0

Mercury X/XS Bundle

No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket).6 Months
3D Stainless Steel Funnel3D Stainless Steel Funnelis a consumable product without warrantyNo warranty
PEI Platform Kit/PEI Magnetic Platform KitPEI Platform Kitis a consumable product without warrantyNo warranty
NozzleKitNozzleKit is a consumable product without warrantyNo warranty
PTFE TubePTFE Tubeis a consumable product without warrantyNo warranty
Hotend KitHotend Kit (Nozzle, PTFE Tube Excluded)3 Months
Extruder Kit/Printhead KitEntireDual-Gear Direct Extruder Kit6 Months
Cooling Fan KitIncluding 4010/4015 Blower Fan and 6010 Axial Flow Fan12 Months
STM 32-bit Silent MotherboardMotherboard12 Months
EnclosureAll12 Months
Dual Printhead Mounting PlateAll12 Months
Four-Printhead Mounting PlateAll12 Months
5KG Large Spool Holder KitAll12 Months
CameraAll12 Months
Filament Vacuum Storage Bags KitThe pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty.1 Month
Rotary Attachment:
PHECDA Laser Engraver
All12 Months
10W/20W Air Assist:PHECDA Laser EngraverAll12 Months
Enclosure:PHECDA Laser EngraverAll12 Months
Honeycomb Panel:
PHECDA Laser Engraver
Honeycomb Panelis a consumable product without warrantyNo warranty
Raisers:PHECDA Laser EngraverAll12 Months
Composite Filter:PHECDA Laser EngraverComposite Filteris a consumable product without warrantyNo warranty
10W/20W Laser Module:PHECDA Laser EngraverAll12 Months
Window Mirror:PHECDA Laser EngraverWindow Mirroris a consumable product without warrantyNo warranty
20W Adapter:PHECDA Laser EngraverAll12 Months
Metal Business CardsAllNo warranty
Silicone MatAllNo warranty

2.Warranty Rulesfor Laser Head and Tube

A.Laser Head WarrantyRules:
The rate of laser power drop is related to the frequency of use, working hours, and working environment.

B.

Laser Tube Warranty Rules:

a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;

b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

3.Warranty Period

All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.

4.Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.

Return & Refund Policy

1.For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.

If the Elegooproduct that you purchased does not meet your satisfactionbut was not confirmed defective by certified Elegootechnicians, we call such product as “unwanted product”.

A. For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.

B. For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 15% restocking fee based on the order amount.

C. For used products or orders beyond 14 days, refunds for unwanted products are not available.

Unwanted Issue

Product Status

Items

Responsibility of Return Shipping Charges

Restocking Fee

Deduction Fee

Refund

Within 14 Days

Unopened

Customer

5% based on the order amount

If the returned machine detects key parts missing, the corresponding fees will be deducted.

Open-box and unused

Customer

15% based on the order amount

Used

×

×

×

Within Warranty

All Status

×

×

×

×

Important: After receiving the goods, please keep the original box for at least 14 days. lf you need to return the goods, you must pack the products in the original box.

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.

The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo’s sole discretion.

After the 14-day refund window has expired, your only recourse regarding the products is through our warranty.

2.For Quality-Related Items
*This clause does not apply to Pre-owned & Refurbished items.

A.Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegooand get a full refund or replacement, andElegooisresponsible for return shipping charges.Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

B.Beyond the 14days but within warranty, a full refundand replacement arenot available, but repair is acceptable. Elegoo is responsible for repair fees.

C.Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

Quality-Related Issue

Items

Responsibility of Fees

Refund

Replace

Repair

Return Shipping Charges

Repair Fees

Within 14 Days

Elegoo

Elegoo

Within Warranty

×

×

×

Elegoo

Out of Warranty

×

×

×

Customer

Important:

1. After receiving the goods, please keep the original box for at least 14 days. lf you need to return the goods, you must pack the products in the original box.

2. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).

3.Process After Returning Product

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.

Contact Us

Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

  1. For 3D printer technical support:3dp@elegoo.com
  2. For laser engraver technical support:lec@elegoo.com
  3. For order issues, unwanted item refunds, or returns:info@elegoo.com
  4. ForSTEM kits, robots technical support:service@elegoo.com

When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon,or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

Elegoo Wash and Cure Station 3.0 for Resin 3D Printers (2024)
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